Customer Experience
$250 / 4 weeks. This self-paced online course is expected to take up to 4-weeks to complete. How do you know what customers think of your business? One way to really know is to conduct a regular customer survey (twice a year at a minimum) to quantify your customer experience. First, you’ll answer the 7 key questions to defining your business. Then, you will be introduced to the Net Promoter Score (NPS) that is the best measure of customer experience and use the online tool to create your own NPS survey that you can email to your customers immediately and analyze the results. The surest way to predict the longevity of your business is to measure how committed is your customer base.
Next steps:
Complete the form below.
After 1 business day you will receive an email inviting you to take the 45-question “Value Builder Assessment”.
After completing the assessment we will contact you to set-up a 30 minute call to provide your Value Builder Score and an estimate of your company’s valuation. You’ll receive a report that is yours to keep.
You will be enrolled to receive via email: monthly value building articles, invitations to quarterly webinars, and annual small business bulletin.
You will receive a link and password to the “8 Drivers of Company Value” video series and “Value Builder Implementation Guide”.
You will be provided a log-in and password to access the Vision Builder Module and the “The Customer Score” Module. Video tutorials, online tools, and the platform to create your own online NPS survey are included.